Policies and Information
Ready to wear orders typically takes 7-10 business days to process, pack, and ship to a destination in the USA. If your full order is available in inventory, it is shipped out as soon as it is processed. If the order is placed after 4pm est, it will be processed the next day so as to respect our business hours. Canadian orders on average take 7-14 business days to reach their destination.
If you require expedited shipping, please email us at email@example.com to discuss your specific order and how we can accomplish your shipping needs.
As for costumes and uniforms, shipping runs on a order by order basis, which will be discussed and planned for your specific order with the purchase order. For questions, email us at firstname.lastname@example.org
Free shipping is made available at checkout for all U.S.A. orders of $200 and up.
Size chart images are located at the end of each product gallery to better aid you with that specific item and below as well.
Tips on how to measure:
-chest: a full circumference of the largest part of the bust. Beginning from one apex point until you return to it.
-waist: the smallest part of the torso. Typically lies right above the belly button. A full circumference.
-hips: the largest part of the rear. A full circumference. This typically tends to be a little lower than the center of the bottom. Make sure your legs are closed during this process so as to not alter the measurement.
-girth: begin at the high point shoulder. This is the crease where the neck meets the shoulder. From there proceed to the front of the torso down and in between the legs, up the back of the torso and meet your start point. Make sure your legs are closed for the final measurement. Don’t pull on the tape to tight or leave too loose as to create sizing issues for the torso. This is an important size for leotards and for two piece sets when you are in between sizes.
If you need assistance, we are happy to help, just email us at email@example.com or call 786-701-2247. If you are local, you can make an appointment to have you/your child measured in house.
Returns Policies: Section 1- Returns
We do not accept returns. Only exchanges.
Should you require an exchange on an item/s, please send them back within 10 business days in the original packing and with all Opra hang tags attached. The product must be in re-sellable conditions. Soiled, worn, damaged, or laundered items may not be returned. Please note, you are responsible for the return freight charges.
Once we have received your request, upon receipt and inspection of the items, we will issue your exchange as requested on the exchange form, available for download below.
No refunds are issued, with the exception that the product you are returning was sent out of the OPRA facility with a manufacturers defect or there was a shipment error on our part. Should there be a shipping error on our part, we will refund your return freight and reship the correct order to your destination.
There are no refunds, returns, and/or exchanges on final sale merchandise which are all items available in the clearance/sale section, trade expo show purchases, custom made dancewear, semi-custom wear, and/or costumes.
Custom Dancewear, semi-custom dancewear, and/or costumes are not available for return, refund, and/or exchange.
For custom costumes, a 50% non-refundable deposit is necessary to begin the costume process. This deposit will hold your booking and will be used to purchase any materials and labor necessary to begin your custom order. For any costume that may require an alteration, we must be notified and the item must be shipped back to our facility within 10 business days of the original delivery. This will allow us to inspect if we can do the alteration and/or what substitute for an alteration can be done. And it will allow us to ship it back within 10 business days back to you. Design modifications and alterations are subject to a price increase. Any invoice must be paid prior to alterations being done. If there is failure to communicate and/or pay, the item(s) will be mailed back without any modification and/or alteration being done to it's original shipping address.
Return Policies: Section 2- Refunds
Refunds will ONLY include original FREIGHT charges to you and carrier charges back to us if the return is due to a manufacturer’s defect or due to a shipping error on our part.
Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above). OPRA is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
To reiterate, no refunds are issued, with the exception that the product you are returning was sent out of the OPRA facility with a manufacturers defect or there was a shipment error on our part.
There are no refunds, returns, or exchanges on final sale merchandise which are all items available in the clearance/sale section, custom made dancewear, semi-custom wear, and/or costumes, and anything sold at a trade expo.
Return Policies: Section 3- Exchanges
Exchanges can be made for the same style in different size and/or different color, or a new item of an equal or greater value. The difference will be invoiced to the customers email. Invoice must be paid prior to delivery of the exchange.
Customers are responsible for charges on return shipping to OPRA.
Exchanges must be made within 10 business days of original delivery date to the customer.
Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as item requested is currently in stock. For international shipments, when an exchange has been processed and is being shipped out, a charge may be applied to the original credit card used, based on customer location.
Please follow the instructions below to ensure your exchange:
1. Address the return to:
13230 sw 132nd Ave
Miami, Fl 33186
2. Fill out the return form (see below to download form) and include it with your return.
3. Include the packing slip and all original packing materials and hang tags.
4. We STRONGLY suggest that you:
a. Return the package by a carrier that can track your return. The selection of return carriers is up to you.
b. Insure the parcel for the full value. OPRA Dancewear is not responsible for packages in transit from you to us.
Return Policies: Section 4- Trade Show, Final Sale, Clearance, & Custom Made Attire
There are no refunds or exchanges on final sale merchandise which are all items available in the clearance/sale section, custom made dancewear, semi-custom wear, and/or costumes, and anything sold at a trade show.
Any item purchased at a trade show is final sale once the booth has closed at the end of the event. No refunds, exchanges, or returns allowed. Only product with a defect in craftsmanship or material will be replaced, if OPRA is notified within 10 business days of the sale.
Please download forms and follow the instructions below to ensure your exchange. Form Download